Privacy policy

At Eco Kids Bay, we respect your privacy and are committed to protecting your personal information.

Welcome to Eco Kids Bay — a Montessori-inspired toy store dedicated to providing eco-friendly, educational toys that nurture creativity, independence, and joy in children.

This Privacy Policy explains how Eco Kids Bay collects, uses, and discloses your personal information when you visit or make a purchase from www.ecokidsbay.com, use our services, or communicate with us.

By using our website or making a purchase, you agree to the terms of this Privacy Policy.

1. Overview

Eco Kids Bay operates this online store and related digital services through the Shopify platform, which helps us securely process your transactions and manage our store.

This Privacy Policy governs how we collect, use, and protect your personal information.

2. Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email, phone number, billing address, and shipping address.
  • Payment Information: payment method and transaction details.
  • Account Information: username, password, and preferences if you create an account.
  • Order Information: purchases, returns, wishlists, and order history.
  • Device Information: IP address, browser type, operating system, and network data.
  • Usage Information: pages visited, time spent, and website interactions.
  • Communication Records: emails, chats, or support messages sent to us.

3. How We Collect Personal Information

  • Directly from you when you create an account, make a purchase, or contact us.
  • Automatically through cookies, pixels, and similar technologies.
  • From third-party partners such as Shopify, shipping providers, and payment processors.
  • From marketing and advertising partners to improve personalization and promotions.

4. How We Use Your Personal Information

  • To process orders, fulfill deliveries, handle returns, and manage accounts.
  • To personalize your shopping experience and recommend relevant products.
  • To communicate order updates, respond to inquiries, and send promotional offers.
  • To protect against fraud, unauthorized access, and misuse.
  • To comply with legal obligations and regulatory requirements.

5. How We Share Personal Information

We may share your personal information with:

  • Shopify, our ecommerce platform partner.
  • Service providers such as shipping carriers, payment processors, analytics partners, and customer support vendors.
  • Advertising and marketing partners, subject to your opt-out rights.
  • Affiliates, legal authorities, or business transfer partners when required by law or business needs.

6. Relationship With Shopify

Our store is powered by Shopify, which processes some data on our behalf. Shopify may collect and use information about your activity across different merchants to improve services and security.

You may review Shopify’s privacy practices through Shopify’s official Privacy Policy and Privacy Portal.

7. Third-Party Websites and Links

Our website may contain links to third-party websites. Eco Kids Bay does not control these websites and is not responsible for their privacy or security practices.

8. Children’s Privacy

Eco Kids Bay values children’s safety and privacy. Our services are designed for parents and caregivers, not for direct use by children under the age of majority.

We do not knowingly collect personal information from children under 16.

9. Security and Retention

We use appropriate administrative, technical, and physical safeguards to help protect your personal information.

We retain your data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. Your Rights and Choices

Depending on where you live, you may have rights including:

  • Right to access your personal information.
  • Right to request deletion of your data.
  • Right to correct inaccurate data.
  • Right to opt out of targeted advertising.
  • Right to data portability.

You can also unsubscribe from promotional emails anytime using the unsubscribe link in our emails.

11. International Data Transfers

Your information may be transferred and stored in countries other than your own, including the United States and Canada. Where required, we use appropriate safeguards for lawful and secure processing.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: support@ecokidsbay.com
Address: 79 Tarawood Road NE, Calgary, AB, T3J 5B2, Canada